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Refund Policy

At Champa Thai Massage, we strive to provide exceptional service to all our customers. However, we understand that circumstances may arise where a refund is necessary. Please review our refund policy outlined below:

1. Refund Eligibility:

  • Refunds may be considered under the following circumstances:

    • Cancellation of a booked appointment within the specified cancellation period.

    • Dissatisfaction with the service received, subject to our satisfaction guarantee policy.

    • Any overpayment or billing error.

2. Cancellation Policy:

  • Customers must notify us of any appointment cancellations within the specified cancellation period to be eligible for a refund.

  • Cancellation periods may vary depending on the type of service booked. Please refer to your booking confirmation or contact us for details.

3. Satisfaction Guarantee:

  • We are committed to ensuring your satisfaction with our services. If you are dissatisfied with the service received, please contact us promptly to discuss your concerns.

  • Refunds for dissatisfaction will be considered on a case-by-case basis, and we reserve the right to offer alternative solutions or compensation where appropriate.

4. Process for Refunds:

  • To request a refund, please contact our customer service team at within the applicable time frame.

  • Provide your booking details, reason for the refund request, and any relevant documentation to support your claim.

  • Our team will review your request and respond to you within a reasonable time frame.

5. Refund Methods:

  • Refunds will be issued using the original payment method whenever possible.

  • In some cases, refunds may be provided in the form of store credit or alternative payment methods, depending on the circumstances.

6. Refund Processing Time:

  • Please allow up to 7-14 business days for the refund to be processed and reflected in your account, depending on the payment method and financial institution.

7. Non-Refundable Services:

  • Certain services may be non-refundable, such as gift card purchases, promotional offers, or services rendered beyond the cancellation period.

  • Please review the terms and conditions associated with specific services for details on refund eligibility.

8. Contact Us:

  • If you have any questions or concerns about our refund policy, please contact us at Our customer service team will be happy to assist you.

Date: April 14, 2024

Please note that this refund policy is subject to change without prior notice. Any updates or revisions to the policy will be communicated to customers through our website and other relevant channels.

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